Michael A. DeNovo's Résumé

Take-charge team member with strong technical skills and a demonstrated commitment to performance and service excellence

Results-driven professional with hands-on technical experience, recognized leadership ability, interpersonal skills, and a strong work ethic. Self-starter with an integrated understanding of computer software applications, basic technical operations and troubleshooting. Respected team player with big-picture perspective and strong problem-solving skills. Go-getter who can be relied on to get the job done.

Skills Summary

Detail-oriented with strong troubleshooting, data network application/administration skills
Installation, design and site documentation
Ability to train personnel to troubleshoot and document work, as well as strengthening customer relationships
Proficient in Microsoft Office Suite

Design and implementation of unclassified military telephone dialing plans
System administration of Windows, UNIX and Linux operating systems
Experienced team builder
Central office and mobile switching
Telecom transmission and radio

Professional Experience

TEGNA, Inc. (WTSP 10 News) St. Petersburg, Florida

June 2016 - Present

IT Media Specialist

Component level troubleshooting and/or repair of media equipment (microphones, cameras, IFB, etc.).
Protect station network and equipment from IT risk, including malware, viruses, and other similar threats.
Imaging of computers, laptops, etc. to the latest operating system, and software applications.
Successfully communicates technical information in a non-technical manner to end users and management.
Awarded the Operational All Star (department) employee of the last quarter in 2016.

Sterling Research Group, Inc. St. Petersburg, Florida

July 2011 - April 2016

Quality Control Analyst I

Suggested and implemented sending client communications in an e-mail campaign to inform them about office closures due to company holidays.
Maintained and created documentation for quality control: processes; procedures; and data flow through the company to improve communication across departments, thereby decreasing the time to production.
Constantly used communication tools such as, Lync/Skype for Business, WebEx, Meeting Burner, etc. to share content while having meetings between two or more people remotely.
Evaluated and tested new or modified software applications and software development procedures used to verify that programs function according to user requirements and conform to established guidelines-recommends program improvements or corrections.
Trained other Quality Control personnel, as well as others who assist when the work load is extremely high with a small amount of time to test the necessary changes.
Frequently used common and custom software tools such as Microsoft (MS) Office (Excel, Word, Power Point, etc.), MS SQL Server 2008, WinMerge, Notepad++, MR Interview, MS Visual Source Safe, Subversion, Team Foundation Server, Survey Designer, Report Designer, MS Sharepoint, etc.
Regularly solved practical problems and dealt with a variety of concrete variables in situations where only limited standardization existed.
Managed multiple activities in a fast paced and constantly changing environment.

ITT Technical Institute Tampa, FL

June 2011 - June 2015

Adjunct Instructor and Tutor

Taught students to improve their professional online presence by utilizing LinkedIn.
Taught electronics, general education, and computer classes/skills to students at three campuses to include tools such as MS Visio, digital multi-meters, and programming languages such as Visual Basic, HTML, Cascading Style Sheets (CSS), etc.
Continuously reworked the existing instructional programs to encourage interest, participation, and questions from each student in every class to improve their verbal and written communication skills to compete in today’s job market.
Tutored mathematics, electronics, Linux, and computer concepts to students who were having trouble understanding classroom, Internet or textbook related material.
Explained the fundamentals of mathematics in simple terms to potential students so that they could pass the standardized HESI exam in order to become ITT Technical Institute nursing students.

North Island Research, Inc. Afghanistan

January 2007 - May 2011

Senior Field Technician

Independently maintained the Bagram Air Field (BAF) cellular infrastructure owned by the US ARMY.
Created step-by-step walkthrough documents for routine procedures, weekly, bi-monthly, monthly, and SITREPs.
Documented, and trained a 24/7 network operations center to more efficiently troubleshot problems, while providing excellent customer service, and generating timely reports to both the customer, and management.
Regular duties consisted of performing/training coworkers and military personnel to troubleshoot layer 1 & 2 Plain Old Telephone Service (POTS), Inter-Switch Link (ISL) trunking, and cellular telephone communications.
Established a Virtual Private Network (VPN) between Kingston, Canada and Kandahar Air Field (KAF), Afghanistan to fulfill a need for Rana FM DJ's to review Short Message Service (SMS) messages.
Contributed to the creation of a commercial gateway between the Canadian Switched Network (CSN) with the Roshan, and AWCC commercial cellular telecom companies in Afghanistan.
Scheduled teleconferences with callers from several time zones (for example Hong Kong, USA, Afghanistan).
Troubleshot Internet, e-mail, WAN/LAN and bandwidth management problems as required.
Tested the functional and physical configuration as well as documentation of the Altobridge UltraWAVE R4S.
Managed multiple activities in a fast pace and constantly changing environment.

iFONE, Inc. Afghanistan

July 2006 - September 2007

Cellular Operations and Maintenance Technician

Independently maintained base wide cellular infrastructure for KAF and BAF on a rotation basis while effectively working with management at other locations.
Created step-by-step walk through documents to streamline routine processes for subscriber as well as dialing plan maintenance, and management.
Designed, implemented, and documented dialing plans for the Canadian, Dutch, Australian, UK and USA military telephone switches so that local communication was implemented on KAF according to the specifications provided by each country.
Regular duties consisted of performing/training coworkers to troubleshoot layer 1 & 2 Plain Old Telephone Service (POTS), Inter-Switch Link (ISL) trunking, and cellular telephone communications.
Installed, maintained, and troubleshot Wireless Local Loop (WLL) telephones, as well as indoor cellular repeaters.
Testing the functional and physical configuration as well as documentation of the Sonata II SE.

EDUCATION

Florida State University - Tallahassee, FL
- Bachelors in Science: Computer Science (major), Mathematics (minor)
ITT Technical Institute - Tampa, FL
- Associates in Science: Computerized Electronic Engineering Technology
Saint Petersburg Junior College - Clearwater, FL
- Associates in Arts: General Education
Saint Petersburg College: St. Petersburg, FL
- LINUX System Administration Certificate Course Preparation Program

ACADEMIC RECOGNITION

Graduated magna cum laude from ITT Technical Institute and a member of the Alpha Beta Kappa Honor's Society
Alpha Beta Kappa Honor's Society at ITT Technical Institute
Phi Theta Kappa National Honor's Society at Saint Petersburg Junior College
Multiple year recipient of the National Dean's List at Saint Petersburg Junior College